A collection of commonly asked questions, answered below. If your question isn’t addressed, please feel free to reach out at clientservices@mergilo.com or via our contact page.
Frequently asked questions
Why only 31 pieces?
The collection is intentionally limited to 31 pieces, crafted from natural materials and designed for effortless smart-casual versatility. Keeping it focused allows us to maintain consistency, precision, and a higher standard across every piece.
Do you release new pieces regularly?
New pieces are introduced thoughtfully, not on a fixed schedule. Each addition is developed with the same attention to material, proportion, and construction as the rest of the collection.
How should I care for the product?
Each piece is crafted from natural materials and should be cared for accordingly. We recommend gentle cleaning, avoiding excessive moisture, and storing properly to preserve shape and finish over time. Specific care details can be found on each product page.
What materials do you use?
We source only premium, natural materials, merino wool, cashmere, organic cotton, and leather, chosen for performance, feel, and longevity.
Are your products made to order or in stock?
Most pieces are produced in limited quantities and held in stock, while select items may be made to order to ensure a more precise finish and consistent quality. Availability is noted on each product page.
Where are your products made?
Our garments are crafted in limited batches by select ateliers in Italy, Portugal, Japan, and other countries known for their specialized expertise.
How do I start a return?
To start a return, please contact us or submit a request through our contact page. Items must be unworn, unwashed, and in original condition within 30 days of delivery. For full details, please refer to our return policy.
What condition must items be returned in?
Items must be unworn, unwashed, and returned in their original condition with all packaging included.
What if the item doesn’t fit?
If the item doesn’t fit, you may return it within 30 days, provided it is unworn, unwashed, and in original condition.
Is return shipping free?
Return shipping costs are the responsibility of the customer. Full details are provided in our return policy.
How long will my order take to arrive?
Orders ship within 1–2 business days. U.S. deliveries typically arrive within 5-7 business days. International shipping times may vary.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking link to follow your delivery. You may also track your order at any time via the My Order page.
Will I receive updates after placing an order?
Yes, you will receive a confirmation email after placing your order, along with updates as it is processed and shipped.
How can I contact you?
Reach us at clientservices@mergilo.com or through our contact page. We typically respond within 24 hours, Monday through Friday.