FAQ

We recommend reviewing our size guide, which is tailored specifically for Mergilo footwear. If you are in-between sizes or unsure, feel free to reach out to our customer service team for personalized assistance. We want to ensure your Mergilo experience is as perfect as possible.

To preserve the luxury of your Mergilo shoes, we recommend following these care guidelines:

• Store shoes in a cool, dry place away from direct sunlight.
• Clean with a soft cloth and appropriate leather cleaner.
• For flip-flops, gently wipe them after each use with a damp cloth.
• Regularly apply leather conditioner to maintain the quality and shine of your shoes.

We offer returns and exchanges within 30 days of receiving your order. Items must be in their original condition, unworn, and undamaged. For more details, please refer to our Returns and Refund policy.

Yes, we offer worldwide shipping on all Mergilo products. Shipping fees will be calculated at checkout, and delivery times vary depending on location.

At the moment, Mergilo shoes are exclusively available online through our official website. We believe in providing our customers with a direct and seamless shopping experience. Stay tuned for future updates on store openings.

Each pair of Mergilo shoes is made using the finest materials, including premium leathers, suede, exotic skins, and high-grade rubber. Our commitment to luxury extends to every element of the design process, ensuring that every pair offers exceptional comfort, style, and longevity.

For any inquiries, you can reach our customer support team at contact us. We are here to assist you with any questions regarding your order, sizing, or general information.

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